--- url: https://www.facebook.com/business/help/422289316306981 title: Troubleshoot a Disabled or Restricted Account | Meta Business Help Center crawled: 2026-04-10T08:01:19+00:00 --- [![Meta for Business \(formerly Facebook for Business\)](images/ff9eaa004920b7daa4072621f521b3d943dc3555.svg)](https://www.facebook.com/business) Get started Advertise Learn Support ![](images/da883b6a829bcb1983142917799f2e3a1107b980.svg) ![](images/0d1ede97a21ed0e4543b60b3e4182c3e6d08e6c3.svg) ![](images/8b4c00d1ab9870d470fd55495fef95c67138e9a2.svg) ## Log in to Meta for Business Manage your ad accounts and get personalized support. 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From **Account Overview** , click the restricted account that you want to troubleshoot. 3. Look for the **What you can do** section and take the recommended steps detailed below. We may ask you to do one or more of the following: * Confirm your identity * Complete verification * Secure your account * Request a review **Note:** To request a review, you must be an admin on the account. If your ad account is disabled for a policy violation and remains ineligible for reinstatement for 6 months, any unused prepaid services may be forfeited where allowed by law. After this timeframe, the account can’t be reinstated. Under certain circumstances, Meta reserves the right to disable your account permanently prior to the 6 months. [_Learn more in Meta’s Payments Terms_](https://www.facebook.com/payments_terms). ## What you can do to troubleshoot your restricted account Depending on the account restriction type and the stage you’re at in the process, you’ll have different steps to take in the **What you can do** section. For more instructions related to each step, click and read the following: ## ## ## ## ## Learn more * [ About advertising restrictions](/business/help/975570072950669) * [ How to troubleshoot a disabled ad account due to payment failure](/business/help/268196136699959) * [ Common examples of Meta advertising policy violations](/business/help/3858246497787265) * [ Helping keep businesses and their accounts secure across Meta technologies](https://www.facebook.com/business/m/one-sheeters/security) * [ Meta Transparency Center](https://l.facebook.com/l.php?u=https%3A%2F%2Ftransparency.meta.com%2F&h=AT41Ej2j3CHvjloOgplJJmD6vp2gPm_7zg2tRvrjqQIS3N2zJQrSPfzyDJzmtM3moM1AuRG7M6mHeQqfk-zpe5gpPnWPdi4nmMKlnhLwrs7LgobondX4jZhQJGQb05rgDiGTHraYss3aQg) [![Trvalý odkaz](images/78f2e14aa9d5d8598605348a3650390c3fd7a316.webp)](/business/help/422289316306981?helpref=uf_permalink)[![Zdieľať](images/0b78e296ca5712aad5a386f086c5cdb939025ea0.webp)](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.facebook.com%2Fbusiness%2Fhelp%2F422289316306981) Boli tieto informácie užitočné? 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