--- url: https://www.facebook.com/business/help/268196136699959 title: Fix a failed payment issue on Meta | Meta Business Help Center crawled: 2026-04-10T08:01:19+00:00 --- [![Meta for Business \(formerly Facebook for Business\)](images/ff9eaa004920b7daa4072621f521b3d943dc3555.svg)](https://www.facebook.com/business) Get started Advertise Learn Support ![](images/971cf60cdb20e994768f15b9246dc65d9ac11e9f.svg) ![](images/0d1ede97a21ed0e4543b60b3e4182c3e6d08e6c3.svg) ![](images/8da3f659de62aa126eb6492f1bcaa721b92961cf.svg) ## Log in to Meta for Business Manage your ad accounts and get personalized support. [![](images/30e69fab7e15242c85ed3b7e99f0cc4f6a414cd2.svg)Log in with Facebook](/login/?privacy_mutation_token=eyJ0eXBlIjo1LCJjcmVhdGlvbl90aW1lIjoxNzc1ODA4MDc2fQ%3D%3D&next=https%3A%2F%2Fwww.facebook.com%2Fbusiness%2Fhelp%2F268196136699959) [Start Now](https://www.facebook.com/adsmanager/?nav_source=fb4b) Go to Ads Manager __chevron-down__ [Create a Page](https://www.facebook.com/business/redirect/pages/creation/?campaign_id=163681540489385&creative&placement=%2Fbusiness%2Fhelp%2F268196136699959) [ Centrum pomoci pre firmy ](/business/help) [![](images/f5c47de4a618a25137a196476d14aa0ba904f2e4.svg)Získať podporu](/business/help/support) # Fix a failed payment issue on Meta Táto pomoc nie je k dispozícii vo vašom jazyku. Vyberte si niektorý z jazykov: Vyberte jazyk __ __Prehrať 0:00 __Obnoviť zvuk __Zobraziť na celej obrazovke ![](images/c3dacfcd1a02470573aeabb78f3b0a084d9590fb.gif) Vyskytol sa nejaký problém Toto video sa nepodarilo prehrať. [Viac informácií](https://www.facebook.com/help/396404120401278/list) ![](images/b419fa96bc3a9a50dff9f4f3a82a85773caaf3bf.webp) If your ads are still paused after you pay the amount due, you may have reached your [ daily spending limit](https://www.facebook.com/business/help/563129151097553), set by Meta. When the payment method you're using to run ads on Facebook, Messenger, Instagram or Meta Audience Network fails, your ads are paused and your ad account is disabled until you pay the amount due. You won't receive any additional charges until you pay the amount due. You may also see an error message in Billing & payments indicating that your account is unsettled. Learn more about [ paying for your ads](https://www.facebook.com/business/help/1814143615511573). ## Add a payment method An initial payment method and at least one valid payment method is essential to run ads. However, if there is an issue with your [primary payment method](/business/help/1397279703922578), you may want to add [backup payment methods](/business/help/1423851711243185), or may need to add a new valid payment method to fix an account that’s disabled. **Before you select a payment method:** * Confirm that your chosen payment method is supported in your country. You can check if your [selected payment method is available in your country](/business/help/212763688755026). **Note:** American Express cards are supported only on [automatic billing](/business/help/2210505862314642) globally, and not supported in India. * Ensure that the payment method is enabled for online transactions. * If you are using a card, ensure the card has a CVV code. It’s either a 3-digit code on the back of your card or a 4-digit code on the front. To keep your information safe, we only accept cards with a security code. It’s often labeled as CVV, CVC, CSC, CVV2 or CVC2. * Confirm that your payment method is connected to the phone number where you may be expecting an OTP, and you have access to the phone. * Confirm that the payment method is not already added to multiple ad accounts. To keep your information and account safe, Meta may limit the number of ad accounts that can add the same payment method. Typically, one payment method can be added to up to 10 ad accounts. * Check the expiration dates on your cards to make sure that they won’t expire for future charges. * Verify that all information, such as account number, card number, bank code, expiration date, CVV, and bank name, are accurate, to avoid any verification or processing issues. * Ensure the payment method has sufficient funds. **Note:** Local payment methods are only supported to add money into your available funds, they cannot be saved to your account at this time. However, some local payment methods may be saved if they are used to set up auto reload on the account. ## Pay your balance You may be able to fix an ad account that's been disabled due to failed payments by paying your [automatic billing](/business/help/2210505862314642) balance. To pay your balance and continue running ads: 1. Go to [Billing & payments](https://business.facebook.com/billing_hub). 2. Select the ad account. 3. Click **Payment methods**. 4. Click **Pay now**. 5. Choose an existing payment method or add a new one. If the payment continues to fail, you should try again later with a different card. **Note:** Advertisers in India may not be able to use **Pay now** or **Add funds** to pay the balance if the ad account is disabled. ## Add to your available funds You can sometimes fix a payment issue by adding money to your available funds. If your ad account is set up for available funds only (and not automatic billing), ads delivery will be disrupted if the available funds are insufficient for the ad campaign. **Note:** If your account is set up for automatic billing, adding money into your available funds is not mandatory to run ads. To add sufficient funds and continue running your ads: 1. Go to [Billing & payments](https://business.facebook.com/billing_hub). 2. Select the ad account. 3. Click **Payment methods**. 4. Click **Add funds**. If your account is disabled due to failed payment and use the **Add funds** option to add sufficient funds, it may take a little while for your account to return to good state. ## After you pay your balance or add sufficient funds Once you've paid your due balance or added sufficient funds, we will resume any active or scheduled ads. We'll also attempt to make up for any lost time to meet the original campaign dates and budgets you've set. ## Common failed payment reasons and solutions If you experience a failed payment issue while paying for your ads, it may be due to one of the following reasons. Review these common issues to troubleshoot and pay your balance. ![](images/57dc4cec1ba2736a2dfda1fcd28b65d5f7bbfe6b.svg) ### Payment method not supported If you receive an error that your chosen payment method is not supported, check if your [selected payment method is available in your country](/business/help/212763688755026). Meta may also limit the number of ad accounts that can add the same payment method. To keep your information and account safe, it is a good practice to ensure that the same payment method is not added to more than 10 ad accounts. ![](images/57dc4cec1ba2736a2dfda1fcd28b65d5f7bbfe6b.svg) ### Card or recurring payment method may not be active If you receive an error about an inactive card or a recurring payment method,[ update your payment details](/business/help/186479762762437). You can also [ add a new payment method](https://www.facebook.com/business/help/132073386867900) to your ad account. If you continue to receive this error, contact your financial institution. ![](images/57dc4cec1ba2736a2dfda1fcd28b65d5f7bbfe6b.svg) ### Expiration date may be invalid If you receive an error about an invalid expiration date, check the expiration date and [ update your payment details](/business/help/186479762762437). You can also [ add a new payment method](/business/help/132073386867900) to your ad account. If you continue to receive this error, contact your financial institution. ![](images/57dc4cec1ba2736a2dfda1fcd28b65d5f7bbfe6b.svg) ### Card couldn't be verified In some countries 3-Directional Security (3DS) verification is mandatory when you add a new card. The verification may fail due to wrong CVV or One Time Password (OTP), non delivery of OTP or even before the OTP has been triggered. This could be due to connection issues at the card network or internal rules of your financial institution. If you continue to face issues with 3DS verification, contact your financial institution or [add a new payment method](/business/help/132073386867900) to your ad account. ![](images/57dc4cec1ba2736a2dfda1fcd28b65d5f7bbfe6b.svg) ### We couldn’t charge your payment method If you receive an error stating we couldn't charge your payment method, confirm that all of your card details are entered correctly and [ update them](/business/help/186479762762437) as needed. If you continue to receive this error, contact your financial institution or [ add a new payment method](/business/help/132073386867900) to your ad account. ![](images/57dc4cec1ba2736a2dfda1fcd28b65d5f7bbfe6b.svg) ### Charge is declined by your financial institution If your charge is declined by your card issuer, confirm that all of your card details are correct and [ update them](/business/help/186479762762437) as needed. Your issuing bank may also decline the transaction due to their internal rules. If you continue to receive this error, contact your financial institution or [ add a new payment method](/business/help/132073386867900) to your ad account. ![](images/57dc4cec1ba2736a2dfda1fcd28b65d5f7bbfe6b.svg) ### Connection error Sometimes transactions can fail due to dropped connection or connection time out between Meta’s processing partner, your card issuer or the issuing bank. If you receive an error stating a connection failure or time out, please try later or use a different payment method. ![](images/57dc4cec1ba2736a2dfda1fcd28b65d5f7bbfe6b.svg) ### Charge is declined due to insufficient funds Your charge may be declined by your issuing bank due to insufficient funds or a limit on your payment method. If you receive an error stating Meta couldn't charge your payment method due to insufficient funds, add sufficient funds to your payment method before trying the transaction again. You may also [add a new payment method](/business/help/132073386867900) to your ad account that has sufficient funds to cover your ad spend. ## Tips to prevent future payment issues To prevent future payment issues, consider the following tips: * Confirm that your payment methods are active, and have not been restricted by your issuing bank. * Add a [backup payment method](/business/help/132073386867900) to your ad account so that your ads aren’t paused due to payment failures on your primary payment method. * Check the expiration dates on your credit or debit cards to make sure they remain valid for future charges. * Confirm that your payment method is connected to the phone number where you may be expecting an OTP and you have access to the phone. * Regularly check that your card has enough funds, particularly close to your monthly billing date. We automatically charge you when you reach your [ payment threshold](/business/help/776240779095515). We charge you again on your monthly bill date for any leftover costs. * Add money into your available funds up to the allowed prepaid balance limits. The available funds will be used first to cover your ad spend before you are charged on your payment method. This reduces the chances of potential failures of automatic payments. **Note:** You may be able to use local payment methods to add funds. * Some cards have limits for the maximum amount that can be charged in a single transaction. If you have a limit on your credit card, you can [decrease your payment threshold](/business/help/1342874532544030) to match this amount. * If your ad account is set up for available funds only (and not automatic billing), you should set up [auto reload](/business/help/333798826401061) to avoid running out of available funds in the future. * If you are eligible for monthly invoicing, [apply for a monthly invoicing credit line](/business/help/663802094015925). ## More help with billing or spending If you have already tried the recommendations above, but continue to have failed payment issues, [contact us](https://www.facebook.com/business-support-home/) in Business Support Home. Click **Contact support** at the bottom of the page to reach out. ## Learn more * [Best practices for preventing payment failures](/help/2726198024366416) * [Accepted payment options for Meta ads](/help/212763688755026) * [Pay for Meta ads](/help/1814143615511573) [![Trvalý odkaz](images/78f2e14aa9d5d8598605348a3650390c3fd7a316.webp)](/business/help/268196136699959?helpref=uf_permalink)[![Zdieľať](images/0b78e296ca5712aad5a386f086c5cdb939025ea0.webp)](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.facebook.com%2Fbusiness%2Fhelp%2F268196136699959) Boli tieto informácie užitočné? Áno Nie Odozva ## Get the latest updates from Meta for Business. Provide your email address to receive the latest updates from Meta for Business, including news, events and product updates. By submitting this form, you agree to receive marketing related electronic communications from Meta, including news, events, updates and promotional emails. 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